Shipping Terms

Payment for orders placed through the online store will be on a reimbursable basis, the cost of postage will be free when the entire request to exceed € 200 excluding VAT, if not exceed this amount postage borne by the client The terms of the consignment will be closed after telephone conversation with the customer.

Delivery is considered done at the time that the carrier has delivered the goods available to the customer and has signed this document in accordance delivery. The client will be obliged to check and verify the condition of the goods and expose all of the claims that may be justified in document delivery.

The delivery times indicated by SOTPRA are a guide, but our company is getting esmerará respect these deadlines, the delay would not lead to the cancellation of the order or any compensation.

Returns

SOTPRA, SL, only accept returns for defects in the goods or errors when issuing the merchandise and never will take charge of failure in a facility where they are not our operatives who carried out.

SOTPRA, SL, will accept only the return within 7 calendar days after the invoice date, having een previously authorized by our company and confirmed telephone, e-mail or other means.